Dear North County Bakery-
This past Friday, I attended a party where one of your cakes was served. It had ripe strawberries, real whipped cream, chocolate and almond shavings. It was light, tasty and divine.
However, the woman who purchased said heaven on a plate asked that the cake be personalised with "BitchHer 08" in frosting. I understand this was an unusual request. I understand your staff needing to confirm (multiple times) that the word "bitch" was indeed to be frosted on the cake.
What I do not understand, is why, when the spelling error was brought to your attention, you chose not provide what was requested and paid for. I also do not understand why, when the cake was returned for repair, replacement or refund, you chose to not to any of those things.
I really enjoyed your cake, it was delicious. This was the first time I had pastries from your bakery. Sadly, I think it was also the last. Though I very much invite you to share your side of the story.
French Bakery Cafe
1005 Carlsbad Village Dr, 92008